Customer Success Recruiters
For the Modern Work Economy
As specialized customer success recruiters, our rigorous approach to hiring combined with our extensive experience in the field ensures that we identify top talent with the ideal mix of skills and behaviors tailored to your organization’s specific needs.
Attract Top
Talent
Scale Your Hiring Processes
Retain Top Performers
Grow the Bottom Line
Attract Top Talent
Scale Hiring Processes
Retain Top Performers
Grow the Bottom Line
Challenges in Hiring for CS Roles
The Importance of Partnering With
Customer Success Recruiters
According to a survey by LinkedIn, Customer Success was the second hardest role to fill in 2020, with 57% of hiring managers reporting difficulty in finding qualified candidates.
One of the biggest challenges companies face in building these teams is not clearly understanding what the role entails and the necessary skills to thrive. Evaluating customer success talent is also difficult due to the lack of defined metrics and KPIs. The position requires a rare blend of technical and soft skills like empathy and communication, which are difficult to find in a single candidate.
As specialized customer success recruiters, our GTM recruiting team knows how to identify and attract top-tier talent for companies looking to build world-class go-to-market teams. We have worked extensively alongside customer success professionals, giving us a unique perspective on their critical role in driving client satisfaction and revenue growth.
Roles We Hire For
As specialized GTM customer success recruiters, we have experience successfully sourcing and placing candidates in these roles:
- Customer Success Manager (Entry-Level, Senior CSMs, ENT CSMs, and Principal CSMs)
- Onboarding Specialists
- Customer Support Specialists
- Customer Experience Professionals
- Digital Engagement Lead
- Customer Success Operations Manager
- Team Leads
- First-Line Manager (Manager, Customer Success)
- Second-Line Management (Director, Senior Director of Customer Success)
challenges in Hiring for Customer Success Roles
The Importance of Partnering With
Customer Success Recruiters
According to a survey by LinkedIn, Customer Success was the second hardest role to fill in 2020, with 57% of hiring managers reporting difficulty in finding qualified candidates.
One of the biggest challenges companies face in building these teams is not clearly understanding what the role entails and the necessary skills to thrive. Evaluating customer success talent is also difficult due to the lack of defined metrics and KPIs. The position requires a rare blend of technical and soft skills like empathy and communication, which are difficult to find in a single candidate.
As specialized customer success recruiters, our GTM recruiting team knows how to identify and attract top-tier talent for companies looking to build world-class go-to-market teams. We have worked extensively alongside customer success professionals, giving us a unique perspective on their critical role in driving client satisfaction and revenue growth.
Roles We Hire For
As specialized GTM customer success recruiters, we have experience successfully sourcing and placing candidates in these roles:
- Customer Success Manager (Entry-Level, Senior CSMs, ENT CSMs, and Principal CSMs)
- Onboarding Specialists
- Customer Support Specialists
- Customer Experience Professionals
- Digital Engagement Lead
- Customer Success Operations Manager
- Team Leads
- First-Line Manager (Manager, Customer Success)
- Second-Line Management (Director, Senior Director of Customer Success)
Build a Strong Customer Success Team and Boost Retention
As AI and other disruptive technologies increase competition across industries, companies realize the need to center more of their go-to-market strategy on current customers to ensure they achieve value and return on investment in using a product or service. While in the past, many organizations view customer service as a reactive function to address unhappy customers, today’s market has more businesses looking at the need to build a proactive Customer Success function.
Customer Success (CS) is critical to any business as it helps retain customers and increase their lifetime value. As this field continues to evolve, there is a growing consensus around the skills and experience necessary for success in this role. This includes strong communication and relationship-building skills, a deep understanding of products or services, and the ability to analyze data and identify trends.
Failing to prioritize exceptional customer experiences can adversely affect businesses—leading to dissatisfied customers, increased churn rates, missed revenue opportunities, and ultimately, diminished long-term annual recurring revenue (ARR).
Why Choose Us
Not Your Typical Customer Success Recruiters
At Blueprint, we understand the critical role that customer success plays in client satisfaction and revenue growth.
With a 97% candidate retention rate, our hiring methodology has a track record of delivering high-performance results for public and privately held companies across any industry.
As former B2B sales leaders with over 30 years of combined experience, we are on a mission to forever change the way organizations align with external recruiters.
Serving as a trusted extension of our client’s organizations, we know the ins and outs of their businesses and how to get prospective talent excited about joining the team. Exceptional hires and candidate retention starts with us.
Our Methodology — How We Do It
1. Mastering your business
Our mastery of your business enables us to pitch its unique value proposition as effectively as you, if not better—increasing and diversifying the flow of candidates you’d otherwise never engage.
2. Building candidate profiles
We assess candidate profiles accurately from the start—and help you build them.
3. Tailoring recruitment processes
Our recruitment process is tailored to attract and find talent with the skills and behaviors needed to succeed in your organization.
4. Scaling hiring methodologies
Our hiring methodology and process are scalable and repeatable for any industry and any size company.
5. Thinking differently
We work in a consultative role to help you think differently about your hiring goals to best achieve in the market.
Ready for a New Approach to Hiring?
Get Expert Help
As your dedicated customer success recruiters, we’ll focus on finding and hiring the right people for your team while you focus on executing your strategy and meeting business goals. With over 30 years in the tech industry and a Top 5 ranking on G2, we are experts at attracting, hiring, and on-boarding exceptional GTM talent.